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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 1 January 2025

JAECOO Malaysia ("we", "our", or "us") is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jaecoo.com.my and interact with our services. This policy is in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We may collect the following types of personal data when you interact with our website and services:

Personal Information

  • Full name, identification number, and contact details (phone number, email address)
  • Residential address and state of residence
  • Vehicle preferences, model of interest, and purchase timeline
  • Financial information relevant to loan applications (when applicable)

Automatically Collected Information

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process your enquiries, test drive bookings, and vehicle purchase requests
  • To provide you with pricing quotations and financing options
  • To communicate with you regarding your enquiries and orders
  • To send you updates about new models, promotions, and offers (with your consent)
  • To improve our website, products, and customer service
  • To comply with legal obligations and regulatory requirements

3. Data Sharing and Disclosure

We may share your personal data with the following parties:

  • Chery Auto Malaysia Sdn. Bhd. (manufacturer) for warranty and service purposes
  • Financial institutions for loan processing and approval
  • Insurance providers for vehicle insurance quotations
  • Authorised service centres for after-sales support
  • Government authorities as required by Malaysian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted access controls.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Your Rights

Under the Malaysian PDPA, you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for data processing (where consent was given)
  • Request deletion of your personal data (subject to legal requirements)
  • Lodge a complaint with the relevant authorities

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When your data is no longer needed, it will be securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: